Avani offers the following BPO services:
Live e-Support Email Support Service :
Email is increasingly becoming the most popular form of communication. Companies are being flooded with ever increasing amount of emails. And customers are increasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests.
AVANI Provides following service for email support
- Automated response
- Computer-aided response
- Manual response
- Benefits
- Highly Secure
- Highly accurate
- Cost effective
Chat Support Service :
With AVANI R TECH , you actually provide your customer with a human interface to help the customer navigate through various. Our representative will take your customer through all processes by providing the human interface required. They can courteously handle any complaints and suggestions.
AVANI Provides following service for Chat support
- Purchase processes
- Computer-aided response
- Filing online insurance claims
- Applying online for credit cards
- Technical support
- Website response thru live chat
- Endless other activities
Order processing :
We'll download the orders from your Web site and process them hourly. Transactions include credit card authorization and capture, and deposits directly to your merchant account.
Help Desk:
Corporate advertise their product in various mediums [print, air, internet etc]. Prospective customers respond to that advertisement and call centers try to fulfill the order.
Accounting & Finance :
24 hours a day,7 days a week and 365 days a year, we're fully functional and ready and to support your client each and every bit. You can forward the calls after office hours to us so that we can manage them right away helping you in the retention of customers.
Payroll Processing:
The payroll of the client company is outsourced. The vendor takes care of the tax calculations, depositing the statutory dues with the appropriate Govt office(s).
In-bound tele-services support:
- On-line ordering
- Order confirmation
Inventory management :
As we process your orders, you'll receive sales transaction reports and inventory updates. Detailed inventory reports will also be generated daily, weekly or monthly, according to your needs.
Minimum replenishment levels :
Our system will automatically alert us when your inventory reaches its re-order point for each sky offered.
Telemarketing :
AVANI R TECH India provides telemarketing services to some of the best-known companies in the world. These companies trust AVANI telemarketing services to help them manage their most important relationships-the ones they have with their customers.
AVANI Telemarketing services includes:
- Lead Generation
- Mortgage Leads
- Campaign Planning
- Database Cleaning
- Market Research
- Seminar Booking
Back Office:
AVANI R TECH believes in a holistic approach towards customer experience management. We transcend the transaction-based approach to proactively carry out back office operations. This enables your organization to seamlessly deliver services to your customers.
AVANI Back Office services includes
- Accounts receivables
- Software development
- Web designing & web development
- Document management
- Data mining
- Building database
- Data harvesting
- Alerts for direct mail campaigns etc
